Personalization

The CCM of Choice for Technical Communication

Your customers and service organization want to receive the documentation and information on the products they bought or need to maintain. They want to read about the options they installed in their language and with data in their preferred units of measurement.

Deliver personalized content

Your customers and service organization want to receive the documentation and information on the products they bought or need to maintain. They want to read about the options they installed in their language and with data in their preferred units of measurement.

Context-based personalization

From the same single XML-based source, the SDL Trisoft CCM allows to publish conditionally. This conditional publishing is used to personalize a publication for a specific reader or specific territory. The context used for this conditional publishing is based on configurable parameters (conditions).

A few examples are:

• The equipment the user bought (model options, product release, ...)
• The actual preferences concerning language and units of measurement
• The user's personal profile (skill level, function, ...)
• The user's territory
• The selected output medium