Event Archive
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Date and location: April 18, 2008, Bologna, IT
At 8th European Colloquium for User-friendly Product Information, Miel De Schepper, CEO and founder of Trisoft, gave a presentation on the dilemma of mass production, cost-effectiveness and time pressure on one hand and customization of product information according to the customers' needs and expectations on the other.
Date and location: May 21, 2008, 16:00-17:00 GMT Event Type: Webinar
Demands to update and distribute technical information globally across markets are driving global companies to rethink how they create, reuse and publish content across their diverse global markets. To address these challenges, technical publications organizations are adapting new techniques for authoring content for global audiences, reusing that content across publications and channels, and transforming that content into publications relevant for target markets and segments. The new mantra is "write once, translate once, and publish as needed".
Date and location: May 29, 2008, Amsterdam, NL
Leading practitioners of Global Information Management shared best practices to show how they rapidly take products and services to a global market through the efficient delivery of high quality technical documentation, sales and marketing materials, and online self-help and support information.
Date and location: June 1-4, 2008, Philadelphia, US
Download all session material of STC's 55th annual conference, the primary source of learning and expanding your knowledge about technical communication.
Date and location: June 22-24, 2008, London, UK
At the X-Pubs 2008 conference, Miel De Schepper described what customer centric technical documentation is. It is much more than delivering information in the customer's language. It is about delivering only that information he requires, when he requires it, with the right level of detail. However companies and technical documentation departments also have to deal with shorter product life cycles, quicker product and documentation updates, more output formats that need to be foreseen, more translations that have to be made and so on making it difficult to still create personalized, customer centric documentation.